locked article timeframe
under review
Anna Coglitore
The 15 minute time for an article to unlock for editing is too long and frustrating. In our team we don't allow contributors to publish documents, so admins are doing that. I see other tickets around this topic from some time ago but I am not sure they have been implemented as the problem is still there? Can we have an unlock feature, or if you log off or change the status of the article to ready for publication, this unlocks for editing? We need a solution for this because it happened already that due to this lock we can't publish articles in time.
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Ethan Noble
A better implementation of this feature would involve either:
- A Google Docs style collaborative editing environment, or
- An actually git-like implementation of the "forking" behavior, in which more than one user can fork an article at a time and the changes can be merged into the main, published branch.
D
D360 Product Management
Merged in a post:
Override articles locked for editing
Ethan Noble
When one user is "Editing" (sometimes when users aren't even viewing an article), it prevents others from changing the workflow status or editing themselves. I need to be able to override this behavior. The only way to do this now is to hide the locked article, clone it, publish the clone, and wait until the other editor either times out or leaves the original article of their own volition.
In fact, I would prefer to disable this feature altogether. If all edited versions are forked from the previous version, why does it matter that multiple people are making edits at the same time?
D
D360 Product Management
Merged in a post:
Increase lock article timeout
Stephen Kairys
The lock article timeout is currently 15 minutes. Meaning that if I'm sitting on an article for more than 15 minutes, it will unlock and other users can edit. Can this interval be increased, either hard-coding it, or via a user setting? 15 min. is too short.
Thank you.
Abby Dong
We'd also like to see this option, especially for administrators or other selected roles within the editing portal. SMEs will often lob an article at me that needs to be edited and published asap, but they forget to unlock it and then they move on and I can't get ahold of them.
Thiru
Anna Coglitore thank you for the feedback, and we empathize the scenario. And yes you are right, there is an another request relevant to reduce the article locked time duration and provide a system option that can be controlled by the user. We are yet to implement it and definitely we will keep you posted once its rolled out.
Thiru
I believe you are referring to this request.
Mohamed Shakheen
under review
Mohamed Shakheen
Hi Anna
Good day. Thank you for taking the time to share your valuable feedback. About the locked article timeframe, I will check the internal team on the technical feasibility to handle this scenario and update you the status.
Sunil Pareek
I have reported this issue multiple times. We should have an unlock or override option to be allowed to access the article and take required action. Thiru
Al Boyle
It'd be helpful to be able to lock articles for as long as necessary, while allowing users with Owner or Admin access to unlock them when needed.
The ability to set the lock duration would also be helpful.
Shannon Greywalker
I'll add a counter comment. The original use case is valid, but so is this competing use case.
In our organization, we have a central editorial team who continually "curates" the content of the portal and reader site. We therefore do not allow most contributors (team accounts) to actually publish articles. Instead, we require them to use Workflow Status to mark an article as "Ready to Publish". Our team monitors the Workflow state changes and performs an editorial review (and tagging, and linking to related articles) pass, then our team actually publishes the changes.
In a workflow paradigm like this, even the current 15-minute timeout is annoying. We have to wait at least 15 minutes before we can do our final editorial pass and publish the article.
We would GREATLY prefer that any "Workflow Status" change would instantly remove the edit lock on an article, to accommodate workflow like I've described above. We would GREATLY frown upon any increase to the current 15-minute default edit lock, because we could be stuck trying to reach the original contributor to get them to do anything that might remove the edit lock.
Yeah, it's a tough problem, I know. The current system is far better than dealing with merging complex pull requests from multiple simultaneous contributors, though. =)
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