Jira Service Desk integration
under review
Jonas Pommerening
We use the Jira Service Desk (https://www.atlassian.com/software/jira/service-management/features/service-desk) for support requests and as a help desk.
It would be awesome if we could integrate that into your ticket deflector. The ticket deflection currently only supports Freshdesk & Zendesk.
(Note: This is different from other requests regarding Jira integration that I found, which ask for integration of the article workflow.)
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Patrick Geers
Currently evaluating document360, and I am curious if there is an update on this.
Shakeer Hussain S
under review
Shakeer Hussain S
Hi Jonas - Thank you for suggesting the integration of Jira Service Desk with our ticket deflector system. We always welcome ideas that can enhance our services and workflows. We recognize the potential benefits of this integration and will explore the technical feasibility and resource requirements. The integration will likely involve aligning our system's API with Jira Service Desk, ensuring secure authentication, and mapping data effectively between the two systems. We'll need some time to thoroughly evaluate these requirements and will keep you updated on our progress and any potential timelines for development and testing. If you have any more ideas or specific requirements you'd like us to consider for this integration, please feel free to share. We're committed to continuously improving our system and appreciate your input in this process. We're looking forward to potentially adding Jira Service Desk to our range of supported platforms.
Jonas Pommerening
Shakeer Hussain S: Thanks for your detailed reply!
I'm sure these things take time, but if you find a place in your roadmap for that feature, feel free to reach out, if you need someone to test it! :)