Issue with team account limit after renewal
under review
Karthikeyan J
When the subscription was renewed, the team account limit was changed to default limit(20).
The team account limit should be retained as per the plan at all times.
Thank you.
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Mohamed Shakheen
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under review
Mohamed Shakheen
Hi Resonant Woodpecker Karthikeyan
Thanks for bringing this to our attention. We understand the concern around the team account limit being reset to the default value (20) upon subscription renewal.
Ideally, the team account limit should consistently reflect the entitlement defined in your active plan, and not revert during renewal. This behavior is not aligned with the expected experience.
We’re currently reviewing this scenario with our engineering team to identify the root cause and ensure that plan-specific limits are retained seamlessly during renewals going forward.
Karthikeyan J
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