Insert article directly into Intercom beyond the inbox
under review
E
Early Heron
As a live support person, it's possible to search in document360 and insert a specific article to the user.
However, beyond this one place, it's not possible to insert anything except for the search widget.
I'd like to see the same functionality in the first gif in the other areas of Intercom.
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M
Magnificent Grasshopper
marked this post as
under review
R
Remarkable Orca
Hi Early Heron thanks for your feedback, We will discuss with our internal team and get back to you at the earliest.