Hi Michelle - Thank you for raising this feature request. We understand the need for comments to remain unresolved even after an article is published.

We’re happy to inform you that we will be retaining comments as unresolved after the article is published, and this feature will be part of the March 2025 release.

If you have any further questions or need additional details, feel free to reach out!

I also vote for this feature, it would be very useful. Just lost a load of reviewer comments on an article with no way to get back to them.

This would be very helpful. I agree with the reasoning and use case given by Michelle Van Kolck, and it applies to our usage too.

+ I also vote for this issue

+ Alexander Rybka

Another customer (Alexander Rybka) raised a request to retain unresolved comments. There was another suggestion provided to have 'important comments' feature to retain comments even after publishing the article. This saved comments can be referenced for any further updates.

+ Yossi Karp

Dear Doc360 Community and Dear Doc360 Team,

I hope this message finds you well. I'm writing to request an enhancement to the in-line comment feature within Doc360. While the feature is undoubtedly valuable, there are certain limitations that hinder its effectiveness, particularly in collaborative editing scenarios.

Currently, the in-line comment feature does not retain comments once an editing session is concluded. This limitation renders the feature somewhat ineffective, as it negates the ability to preserve comments for future reference or review.

Moreover, the inability to publish articles with retained in-line comments diminishes the utility of the feature. It becomes challenging to utilize in-line comments for marking up articles if the comments are automatically deleted upon publication. This constraint restricts our ability to collaborate effectively, as resolving mark-ups within a single editing session isn't always feasible, especially when working with multiple editors or under time constraints.

Additionally, the lack of context in emailed comments further exacerbates the issue. Without reference to the article or highlighted text, emailed comments become disjointed and difficult to interpret, impeding efficient collaboration.

Given that we frequently collaborate with multiple editors, it's imperative that the in-line comment feature be conducive to collaborative workflows. Furthermore, it's essential that any enhancements to the tool, such as the inclusion of in-line comments in Reader's Portal, maintain the integrity of the collaborative process.

I appreciate the ongoing efforts of the Doc360 team to improve the product, and I'm confident that addressing these concerns will further enhance the usability and effectiveness of Doc360 for all users.

Thank you for your attention to this matter.

Kind regards,

Michelle