Include text changed in email notifications
Elisabeth Wrede
We have a number of customers who follow articles. They would like to be able to understand what has been updated/changed in the article when they receive the email notification. They have expressed frustration to us that this is not included.
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I also would like to see a highlighted change of before vs after changes in a summary email.
Mohamed Shakheen
Elisabeth
Thank you for sharing this feedback.
We understand that customers who follow articles expect more clarity on what has changed when they receive email notifications. Including specific update details would indeed provide better context and improve the overall reader experience.
To help us evaluate this enhancement effectively, could you please clarify the following:
- What level of detail are your customers expecting in the notification?
- A brief summary of the changes?
- A comparison of old vs. new content?
- Highlighted or marked changes?
Once we understand these requirements more clearly, we can evaluate the best approach and assess feasibility. Looking forward to your input.
Elisabeth Wrede
Mohamed Shakheen I'm going to run your questions by a few of my colleagues. I will get back to you with their responses. Thanks!
Elisabeth Wrede
Mohamed Shakheen I've surveyed a few of my colleagues and a couple customers. The results are
Tie: brief summary and highlighted changes
Third: the comparison.
Thanks!
M
Morgan King
This would be helpful to be able to see quickly what's happened.
In addition: It would be great if it highlighted the change versus just being a copy of the article. It would also be helpful if there was the ability to control if the content is "redacted" so the content does not show in specific/special circumstances. This would be helpful to enhance content security as the email notifications are not encrypted.