Include like or dislike in "Feeedback received" notification
complete
Jason Schulke
I'm using notification mapping to send article feedback into a separate data store in order to track/categorize. When a visitor leaves written feedback, they first have to like or dislike the article - I want to track their likes and dislikes when written feedback is submitted so I can track the sentiment along with the feedback.
As an example, I want to know the cumulative likes and dislikes over time (in my separate data store). But when a customer shares written feedback, there's no way to know if they liked the article (and gave positive written feedback) or disliked the article (and gave negative written feedback).
Log In
Mohamed Shakheen
Hi Jason Schulke, We have addressed this in the latest release (August). Please visit Content tools ---> Feedback manager, to get all the required details about the feedback received. Thank you
Mohamed Shakheen
complete