Include a Date field in the Eddy AI Search feedback export
under review
C
Concrete Swordfish
The Date field does not exist in the raw export. The columns in the source CSV are Serial Number, Conversation, Questions, Responses, Topics, Feedback, User/Reader info, User/Reader group, and "Does it have No result found". No timestamp or date column is present anywhere in the export.
The absence of timestamps is a genuine platform gap that limits the moderation workflow.
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D360 Product Management
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under review
C
Concrete Swordfish
Hi Selvaraaju Murugesan, thanks for following up.
The primary use case is customer communication timing. When a documentation update is made in response to a search failure, we need to know whether the original search was recent enough to warrant notifying the customer. Without timestamps, we cannot make that call reliably and either over-notify on old entries or miss the window on recent ones entirely.
Secondary use cases:
- Trend analysis over time. Identifying whether certain search failures are increasing or decreasing month over month requires knowing when searches occurred, not just that they occurred.
- Prioritization within a monthly export. An entry from day one of the month warrants faster action than one from day twenty-eight. Right now we cannot make that distinction.
The current workaround is manual date entry during moderation, which is not scalable and introduces human error.
Selvaraaju Murugesan
Concrete Swordfish Just trying to understand what you wish to do with the raw data once it contains timestamps. What kind of analysis you are trying to undertake