Improve breadcrumb usability for long paths on tablet-sized devices
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Bisque Finch
On tablet-sized devices (such as iPads), long breadcrumbs do not fit within the available screen width. Instead of displaying the full breadcrumb, an overflow arrow and a gradient overlay are shown to indicate that additional breadcrumb items are hidden. If a user clicks a partially hidden breadcrumb item, the first click scrolls it into view rather than navigating to the page, requiring a second click to complete the navigation. While this is the intended behaviour, it can be confusing and may appear to users as a UI issue.
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K
Kavya
Hi Bisque Finch,
Thank you for sharing this request.
To better understand the requirement, could you please clarify a few points?
Could you share your Knowledge Base URL (or a short screen recording) demonstrating the behavior?
Is the concern that users don't realize a second click is required, or would you prefer a different interaction altogether?
What would you expect to happen on the first click—for example, should it navigate immediately even if the breadcrumb is partially hidden, or would you prefer an alternative overflow pattern?
Have you observed this issue across multiple tablet devices and browsers, or is it specific to a particular device or browser?
This will help us better understand the expected behavior and evaluate the most appropriate solution.