Currently, users are unable to update the chatbot image when the project is set to Private or Mixed visibility. When users insert an image URL (uploaded via the Drive of the same Knowledge Base), the chatbot fails to render it correctly, resulting in a blank image area.

The issue stems from the fact that image URLs remain in the files.document360.io format and are not converted to cdn.document360.io, especially in non-public projects. Additionally, since these links are private and not publicly accessible, the chatbot cannot fetch the image, even though it is installed within the same KB project.

This creates a confusing user experience, especially when the image is visible on the site but not within the chatbot. As a solution, we propose improving how images are fetched and rendered within the chatbot across all project visibility types.