Hierarchy of fetching search results.
under review
Daniel Vitkovsky
I understand that you use a certain hierarchy when retrieving search results. However, from a user's perspective, when I search for a specific section title in an article, it often appears at the bottom of the search results instead of being prioritized at the top. This can make it difficult for users to find the information they need and can result in our articles being overlooked or unfound. It may be worth considering adjusting the search algorithm to prioritize section titles and improve the user experience.
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Yossi Karp
I'd like to add that pages "marked as deprecated" should only appear at the very end of the list. They often appear at the top, which is unhelpful.
Also, I notice that this issue has been "under review" since August 2023. The poor search results is the one customer complaint that I receive over and over again. Can you please push improving the search results to the top of the priority list?
Parameswary Annamalai
Shakeer : Daniel Vitkovsky - Got the following suggestion for the sorting order:
URL > Title > [Sub-titles(H2>H3>H4)] > Content > tags > Breadcrumb
Shakeer Hussain S
under review
Shakeer Hussain S
Hi Daniel - We sincerely appreciate you bringing forward this request. We assign a particular level of importance to various elements in our search process, including factors like article titles, tags, and content. If the current parameters aren't meeting your requirements, kindly inform us if you have a specific sequence in mind that would be more suitable. In the interim, we're committed to investigating and identifying the best possible solution to address this. Your insights are invaluable to us.
Shawn Wilson
Perhaps you can give the viewer these options:
a) Search results in the order of the found items themselves: category, article, section title
b) Results that are category names grouped first, and articles grouped next; within articles, section titles in the order they appear in.
Shakeer Hussain S
Shawn Wilson: We appreciate your valuable inputs. Would you kindly consider exploring our advanced search options? These options provide a search filter sequence that includes Workspace, language, category, contributors, tags, and updated date. We would be grateful if you could review this and share whether you have any further filter options you'd like to include. Your feedback is highly regarded.
Al Boyle
Adding to Daniel's point: As a backup, it'd also be helpful to incorporate Boolean search logic, allowing users to refine their searches with greater precision.
Shakeer Hussain S
Al Boyle: We're grateful for your input. We'll explore the potential of incorporating boolean search logic to enhance the precision of our search results. Your suggestion is highly appreciated.