Hide "Decision trees (0)" tab in search when KB has no decision trees
Y
Yinmn blue Lark
When our users search for something, they find a "Decision trees" tab with zero results and this graphic that doesn't match out branding.
Our users don't need to know that we haven't created any decision trees yet. Could we please hide this tab when the knowledge base has no active decision trees?
Log In
K
Kavya
Hi Yinmn blue Lark,
Thank you for bringing this to our attention. It makes sense that showing a “Decision Trees” tab with zero results—and a default graphic that doesn’t match your branding—can create confusion for users, especially when you’re not actively using decision trees yet. Hiding the tab when no active decision trees exist is a reasonable expectation.
To help us understand the requirement more fully, could you clarify a couple of points?
-Would you want the tab hidden only when there are zero published/active decision trees, or also when drafts exist?
-If you later add decision trees, should the tab appear automatically, or would you prefer manual control over its visibility?
-Is the main concern the empty-state experience, the branding mismatch, or both?
Your input will help us evaluate the best approach moving forward.