Global search across KB AND API for users
If a company want to use both the KB AND the new API functionality, it seems users are unable to search for results in both places at the same time. This is very unfortunate behavior because it puts the burden of knowing where the information is on the user. For the API tool to be fully effective, it must be part of the global search for users.
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Paula Stern would like to clarify if you are referring to search across all workspaces in the KB site option? And same to be accomplished through the API's as well ?
Thiru: No. From what I can tell, the Search already works on each of the workspaces in the KB site and between them. We want a CROSS-search. It's one of the main reasons why we decided to go with a single platform rather than a help authoring tool AND an API platform. We want our users to search for a term and get results from BOTH the KBs AND the API sections.
It's a major inconvenience for a user not to get full results. Our documentation covers three users - Standard Users, Developers and Admins. While we don't expect standard users to need anything in the Admin (KB) or User (KB) sections, we do expect our Admins and Developers to need information in Admin (KB) and Dev (API) and perhaps even some from the User (KB) sections.
Is this possible? This is a huge showstopper for us.
Paula Stern: Right, understood your feedback here. Let us make an analysis, review with our teams and keep you posted about the updates. Appreciate your time and effort for detailed explanation.