Integration with Freshdesk&Freshchat for customer interface | Voters

Integration with Freshdesk&Freshchat for customer interface

closed

shirley huang

It would be great if you can do the integration with Freshdesk&Freshchat for customer interface.
For Freshdesk, now the articles from doc360 only available for agents. We hope it can also available for the customers, then when they search solutions or create a ticket, they can also find the articles. Otherwise, we have to move the articles from doc360 to ticket solution.
For Freshchat, we need its Chatbot and FAQ can get the articles from the doc360, either.

June 7, 2021

Thiru

marked this post as

closed

Thiru

shirley huang Kieran Park we need to perform detailed analysis on this integration, however we don't see that in our current roadmap. So we are closing this request. Thanks for your suggestion and understanding.

Thiru

Merged in a post:

Freshservice Integration

Kieran Park

You already have a great integration with Freshdesk, it would be great to make that integration available to FreshService also.

Additionally these integrations should be available to the customer as well as the agent.

May 27, 2022

Marshal Ebinezar

marked this post as

under review

Hi shirley huang, Thank you for your valuable feedback; we have taken note of your request and are currently working on a ticket deflector that will be extremely beneficial to you. We will provide an update once the feature is available.