For Mixed KB sites, include another filter in Article Analytics to track the data contributed by Public Users (Neither a Team account nor a Reader)) | Voters

For Mixed KB sites, include another filter in Article Analytics to track the data contributed by Public Users (Neither a Team account nor a Reader))

planned

Ramesh Lokesh

Currently, if a knowledge base site is in Mixed status, we do not display Article Analytics contributed by anonymous users (public users who are neither team accounts nor readers). One of our customers has raised this as a critical concern, as they are finding it difficult to track Article Analytics for "All Users." This is due to a discrepancy between the "All Users" Views and Reads counts and the sum of "Team Accounts + Readers."

September 30, 2024

Navin Kumar

hi Ramesh,

This request is under progress. Please expect an update soon.

D360 Product Management

marked this post as

planned

Ramesh Lokesh

Similarly, the customer would like to filter the Reader Analytics based on the Workspace name so that they can understand how and which readers are accessing their Private and Public workspaces in their Mixed site.