Follow Option for Team Accounts
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Certain Mockingbird
We would like the option for users with team accounts to be able to follow articles/categories on private workspaces. We have an internal knowledge base and team members should also be able to follow articles/categories on the site so they can receive notifications when something has been added.
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D360 Product Management
Merged in a post:
Request for Follow Feature in Team Accounts
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Iced lavender Finch
We really like the new Follow feature released with Document360 2.0. However, we have encountered a situation where the Follow button is replaced with the Edit Article button when logged into a Team Account.
There are many scenarios where someone with a Team Account may want to follow an article to stay updated with any changes or updates, without necessarily needing to edit the article. It would be helpful if the Follow button was also available to Team Account users, allowing them to track article changes while maintaining their current permissions.
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Saffron Anglerfish
We have an intranet as one of our workspaces, since it is a private workspace no team account can follow any category on our intranet. It's common for us to encourage employees to follow sections like HR policies, Information Security, Manager's Corner, etc. to be updated when there are changes or additions - with the way things work today any Team Account is unable to follow this direction, making them miss out on real-time update notices. Having an enhancement where these accounts can follow would be an amazing feature for many people on our end.
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Linear Porpoise
This issue is also causing problems for my team. Additionally, it is also impossible to follow categories when logged into a team account. Hovering next to the category does not cause the "more" icon (...) to appear, and although the icon appears for individual articles, the only option given is "Add to favorites" (see screenshot below)
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Arunkumar Kumaresan
Problem Statement:
Currently, the Follow feature (which allows readers to subscribe to email notifications about article and category updates) is restricted to individual reader accounts only. Team accounts cannot access this feature, limiting team members' and collaborative users' ability to stay notified about documentation changes relevant to their work.
Suggested Enhancement:
Extend the Follow feature to support team accounts, allowing team members to follow articles and categories and receive email notifications about updates, similar to individual reader accounts.
Customer Benefit:
- Team members can stay informed about documentation updates without manual checking
- Improved collaboration and knowledge sharing within teams
- Reduces support overhead by ensuring team members have timely access to updated information
- Aligns team account capabilities with individual reader account functionality
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Institutional Magpie
This also applies to categories that backend “users” cannot currently follow, such as front-end “readers”. However, groups of authors would like to keep an eye on their category (s).
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Violet Lemming
Hi, this would be very helpful for us because we also have an internal knowledge base. Team members need to follow articles on the site as well as readers. Thanks for considering this.
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Verdant Aardvark
This would be really helpful for us as well! We want to have our team account users updated on when article content changes! The follow feature is very useful but there are lots of things missing from it (for example the reporting on followed articles, as well). Any ideas when this improvement might be considered?
Karthikeyan J
+ Electric lime Manatee
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Nickel Otter
As we train other staff who interact with clients, it would be extremely beneficial for us (team account users) to be able to view the live site and show the ability to follow categories. Please consider looking into this matter more closely and evaluating again.
Karthikeyan J
+ Nickel Otter
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