Fetch Reader details in Eddy Analytics
planned
Ramesh Lokesh
Currently, the Eddy analytics provides the information about the questions that were asked in the Eddy search. However it does not capture the Reader details. Our customers would like the Reader email address to also be captured along with the question asked by them in the eddy search. Kindly check and share your inputs.
Log In
Kesavan M
.
D
D360 Product Management
planned
Ramesh Lokesh
Vilma Tolander
N
Navin Kumar
hi Jennifer Wills,
We have included the request to include the email id, date, and the source articles in the Eddy AI analytics section in our roadmap. We will use this post to keep you updated on the progress of this request.
Thank you!
Ramesh Lokesh
Jennifer Wills
Ramesh Lokesh
Hi Team,
We have received feedbacks from our customers to include the following details in the Eddy Analytics:
Reader's Email address
Date at which the Query was asked.
The Reference Articles suggested by Eddy for each Query. The Reference Articles link to be mentioned in the analytics so that it is easy for the users to navigate directly to the articles from this page.
Please check this and share your inputs.
Thank you
D
D360 Product Management
under review
8
8db7751e-5f27-40fd-b03a-2f27e1bfe88c
Any updates or ETAs on this one? It's critical functionality.
k
kmagno
Would specifically like to have the reader group assigned to the reader included in the reader details. This way, if there's a query that bounces repeatedly, we want to know so we can either improve the article, or create a new article if it's actually non-existent. Knowing which department the query came from will let us know where to look.
Ramesh Lokesh
kmagno
Load More
→