Feedback one click capture
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Beryl Parakeet
Today, thumbs up/down feedback is not recorded until "Submit" is clicked.
We'd like to capture sentiment on the first click rather then relying on the "Submit" CTA.
In our experience, most users who leave positive feedback don't leave a comment--we miss this opportunity to understand if the article is generally helpful.
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Magnificent Grasshopper
Beryl Parakeet As a reader, displaying the feedback capture (thumbsup / thumsdown) is now displayed before providing comments.
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Magnificent Grasshopper
marked this post as
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Beryl Parakeet
Marshal - we found that it’s not. You have to click submit to capture a rating. There is a ticket with support with Vidhya
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Remarkable Orca
Beryl Parakeet thanks for your feedback, thumbs up/down button is working fine without submit. and it will take 15 minutes to update in the Analytics/performance page.
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Beryl Parakeet
Remarkable Orca: When we click a thumbs/down without clicking Submit, the initial sentiment (up/down) is not captured.