The Discussion & History field in the Feedback Manager currently supports plain text only. Please consider adding basic rich text formatting to this field.

Adding options such as clickable links, bulleted and numbered lists, and bold text would make the field more useful, especially when using the "Notify to end-user/reader" feature. For example, staff could link users directly to related Help Center articles or other resources instead of including long URLs or asking users to search for the information themselves. Basic formatting would also make responses easier to read and help important information stand out.