Feedback Manager: "Assigned to" not sending email
closed
Melissa Otero
Hello team,
I've recently assigned specific feedback to the user Karina Lopes, using the new interface, and she didn't receive any email regarding my action.
Then I repeated the action with another feedback, using the older interface, and she received the email.
Could you please check if there is any inconsistency regarding this particular action in the new interface?
Thank you in advance!
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Mohamed Shakheen
closed
Mithun Kandasamy
Hi Melissa Otero,
If we assign the feedbacks individually like below screenshot - Emails for assigned feedback will be triggered as expected in new interface.
In new interface, we have also provided option to bulk assign - for which we are yet to implement email notification. We are working on that and keep you posted once implemented.
Melissa Otero
Mithun Kandasamy: Thank you for you response. I'll try again and let you know.
Melissa Otero
Hello Mithun,
I've made a new test and we're still not receiving any notification email from the platform using the new interface.
I decided to record a XHR file from chrome DevTools but I was unable to upload it here. Is there an email I can send it to you?
Thanks!
Mithun Kandasamy
Melissa Otero: Apologies for the inconvenience. It will be great if you can raise a support ticket with video recording and XHR file, so that we can get more insights and address the issue in priority .