Favorites Reorder
under review
S
Selected Crane
Our users really like your Favorites option, but it appears that there is no option to reorder the articles/categories in the favorites page once the article/category is selected. It would be helpful for the user of the KB to be able to reorder the selections (in alpha-order, for example); otherwise, it results in scrolling and hunting for the correct selection. Also, instead of having the Favorites as a page, can it be listed in the right sidebar (the side with the TOC). It would be helpful to always have it in front of the user instead of having to go to a separate page - or at least have the Favorites page open within a separate tab. Thank you!
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D
D360 Product Management
updated the status to
under review
K
Kavya
Hi Selected Crane ,
Thank you for sharing this feedback.
We understand the request around enhancing the Favorites experience, including:
The ability to reorder favorite articles/categories (e.g., alphabetical sorting, manual ordering).
Reducing the effort required to locate frequently used favorites.
Improving accessibility of favorites by surfacing them more prominently instead of requiring navigation to a dedicated page.
Exploring options such as displaying favorites within the right-side panel or opening the favorites view in a separate tab.
This request is currently under review. We'll evaluate the usability improvements around favorites organization, discoverability, and access patterns to determine the most appropriate experience.
We'll share updates once we have more clarity from our assessment.