Expose analytics available via API
under review
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Keppel green Antlion
Currently there are no API endpoints to access analytics, which is vital functionality to extend reporting functionality and integrate it the insights into other tools.
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Nilesh Kirti
Tangerine yellow Salamander
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Quail Duck
D360 Product Management Are there any updates on this ticket? It continues to be pretty popular and was marked as Under Review over 2 years ago.
Ramesh Lokesh
Misty rose Owl
Ramesh Lokesh
One of our customers would like to export analytics data via API to integrate with a Power BI dashboard, where they combine data from multiple systems (e.g., Salesforce, tickets, platform data). Hence, the customer would like access to the Analytics via API.
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Physical Toad
Commenting again, in the hopes of expediting this. We're still waiting for this. The data we specifically want to get API access to is user email and pages visited.
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Blush Squirrel
+1 on this. As others have noted, the ability to analyze these data points alongside additional metrics would not only help us demonstrate the platform’s ROI, but also provide valuable insights into how we can refine and improve our documentation.
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Quail Duck
Magnificent Grasshopper Are there any updates on this request you could share?
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Physical Toad
Raising this again - we have a pressing need to analyse documentation performance and combine those analytics with other data sources, and for this we need API access to D360 usage data.
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D360 Product Management
Merged in a post:
Analytics API end points
Selvaraaju Murugesan
During my discussion with Airtable, they need an API endpoint to access Article analytics and other content related analytics.
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Quail Duck
Are there any updates on this request or a possible timeline? Being able to access the analytics via API would allow us to make much more use of the newer features that have rolled out, like Read Receipts. The limited reporting options under Analytics ends up undermining the value they could provide.
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