Export draft content
under review
nur
We cannot export any content unless it is published. Since private publishing is unfortunately limited to enterprise accounts, we cannot share any private content with our customers. This requires us to export content in PDF. Yet it requires extra effort too. We need to publish the article very quickly, export it and unpublish it without anyone seing it. This entire process must be optimized.
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Shakeer Hussain S
Hi All - We also provide option to download the draft article against the individual article level from the top right context menu. Please confirm if this would suffice your need.
Hilde Verweire
Shakeer Hussain S We disabled the option to download articles by users. We do not want users to do this. We want to send a pdf to a user.
Shakeer Hussain S
Hi All - How about private share link? private share link will allow the user to generate a link for the article before publishing it in the KB site. This will allow the users to generate the link and share it with the users who are not a part of the document360 (team accounts or reader groups).
Will this solve your issue? nur
Sunil Are you looking to include draft articles in the existing to Export to PDF functionality in portal?
Jesse Bradley Amore
Shakeer Hussain S can folks leave comments on the draft this way?
Shakeer Hussain S
Jesse Bradley Amore - No, this is going to be a read-only access.
Jesse Bradley Amore
Shakeer Hussain S we have to copy and paste content into Google Docs for folks to leave line edits and comments. I was hoping this would solve for that use case. Thanks.
Hilde Verweire
Shakeer Hussain S Is it already possible to share a private link? How do you do that?
Sunil Panchal
In a scenario where content in a particular category has been published in the knowledgebase, but now one page in that category is draft (as v2) because an update to the page is in progress, the current Export to PDF functionality will omit from the generated PDF the page that is being updated. But this is wrong, because there is a published v1 of that page.
A user will see the v1 of the page in the knowledgebase, and if they request an export of the category of the PDF (which we would fulfil using the Export to PDF function) they will expect to see that v1 page in the PDF, because essentially their request is to receive a PDF export of what they see in the knowledgebase.
Haripriya Manoharan
+ Hilde Verweire
Thiru
Merged in a post:
Ability to Select Published Articles in Draft When Exporting to PDF
Yehuda Berlinger
When I export the site to PDF, I can only select articles that are currently not in draft mode. I would like to be able to export all published articles, even those currently being worked on by other editors.
Caroline Tabach
This is similar to this request
Poornima Tamilmani
under review
Pesach Newmark
We would like to be able to export the entire contents of our Doc360 in Markdown for a backup. That is one use case for this depending on how it is implemented.
Marsha Hippensteel
Hi Nur. What's your business case, if you don't mind clarifying? Why do you want customers to see private content?
Saravana marked this post as In Progress, but I'd like to better understand from either/both of you what exactly the ask is/what's in progress.
FYIs: We had our Private KB with the Business plan. (So unless Kovai changed that recently, that's still an option.) And you can preview a Draft article and download a PDF of it, to share with someone. (And as of more recent Kovai changes, we can format the PDF, to brand it, etc., which is really helpful.)
Saravana Kumar
in progress
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