Expand and Collapse TOC
under review
Nur Awad
We have three KB sections that all
open simultaneously when we click on one of them. When I click on User Portal, it should only expand the User Portal. Same with the Admin Portal and Developer Portal. You can see in the screenshots below how the TOC looks when I open either the User Portal and Admin Portal, without touching the TOC on the right they expand.
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Shakeer Hussain S
Hi Nur - Thank you for bringing up this concern. I understand that when you click on a portal from your homepage, the knowledge base currently opens with all tabs visible, and it scrolls to the appropriate portal. However, you would prefer that only the selected portal opens, while keeping other portals closed.
We recognize the importance of streamlining the user experience and ensuring that only the relevant portal is displayed when accessed from the homepage. Our team will review this behavior and explore options to implement the requested functionality. While I cannot guarantee an immediate resolution, I will keep you updated on any progress or developments regarding this matter.
Your feedback is greatly appreciated as it helps us improve our platform to better meet your requirements.
Shakeer Hussain S
under review
Shakeer Hussain S
Hi Nur - Thank you for your feedback. If I understand you correctly, when you click on any of the three sections in your knowledge base, all three sections open at the same time. For example, if you click on the User Portal, only the User Portal section should expand, not the other sections. The same should apply to the Admin Portal and Developer Portal sections. Is my understanding correct?
Nur Awad
Shakeer Hussain S:
Hi Shakeer,
If I click on a portal that I have on my homepage, it'll open the knowledge base with all the tabs open and it'll scroll the the appropriate portal - however, everything else is still open. When I select User Portal from the home page, then it should only open User portal and so on.