Exclude team accounts from Analytics
under review
Karthikeyan J
This request was created on behalf of Ashley
We are actively using our site and we would like to exclude some of the team accounts from the Analytics data.
This would help us to only get the Analytics data for the preferred users.
Thank you.
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Ashley Guduza
Completely agree with everything the other Ashleys said here. It really would be helpful to have the analytics split up.
D
D360 Product Management
under review
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navinkumar.kaliyamoorthy@kovai.co
Hey Ashley, Ashley Speck, Erica Dyson, Thank you for taking out your time in clarifying this for us. We understand the value in being able to see the analytics of your customer base, the internal users, internal readers separately. Please be sure that we will keep you posted on the progress of this request in this thread.
and Ashley Speck, Apologies for the confusion with the name :)
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Ashley
Like what the other Ashley on this thread indicated, I don't want our internal technical writer and content creators to be counted in the article view/read analytics.
Adding onto what Erica said, it would also be great to breakout internal viewers. In my case, for example: My internal CX team and engineering team are Readers, and it is nice to be able to see their viewing activity. Then we have our entire customer base, who do not have a role because our knowledgebase is publicly accessible.
Erica Dyson
Well I think analytics regarding articles read/viewed.. Perhaps the option so that if there are articles that SHOULD be read internally, then there would be that option!
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navinkumar.kaliyamoorthy@kovai.co
Hey Ashley Ashley Speck,
We understand the use case. However, it would be useful for us to get further information on this. Can you please let us know which analytics sections do you want this filter to be in.
Ashley Speck
navinkumar.kaliyamoorthy@kovai.co I am not the Ashley that put in this request but I can see the value in being able to pull out certain team accounts when reviewing analytics data. As the owners of articles, sometimes our "views" on articles are not for educational purposes, but may be looking for broken links or images, etc. I remember one month being very skewed because I had "read" (scrolled all the way through) so many articles.