Enhance Article Discoverability with New KB Widgets
U
Usama Ansari
In Document360, the related articles area currently offers only "Top Searched Articles" in the Page Help section. As we continue to roll out new features and update existing articles with each release, this single view is no longer sufficient to help customers quickly find the most relevant information.
To improve content discoverability and provide a better user experience, we request the ability to add more widget options to the Page Help section.
The proposed widgets include:
- Most Viewed Articles
- Most Liked Articles
- Most Read Articles
- Recently Modified Articles
- Recently Created Articles
These additional views will give customers quick access to the knowledge base articles they need at a glance, reducing the need for direct support and improving overall self-service.
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U
Usama Ansari
Adding this for clarity
The area referred to in the post is as shown below.