Email Notifications for Feedback
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Nibu Thomas
Would be great to have the ability to configure an email address so we get notified when someone has left a comment as feedback in an article.
We are known by how quickly we respond to a question. The sooner we are notified about the comment, the sooner can be the response. Today, we have to manually check for feedback to know if someone has left a comment.
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Nibu Thomas
Marshal Ebinezar Could you please include a link to the article... so we can try out this feature as well?
Marshal Ebinezar
Nibu Thomas: We apologize for the delay in responding; we have now implemented this feature. Settings-> Notifications-> Notification Mapping-> Knowledge Base Site. The buttons are in their default state. In the notification channel, we must configure the email.
Caroline Tabach
Marshal Ebinezar: I was interested in this too. Thanks for adding it.
Marshal Ebinezar
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Hello Nibu Thomas, thank you for your patience; we have introduced this feature in our recent release.
Marshal Ebinezar
in progress
Gerard
We'd love this as well!
Marshal Ebinezar
Nibu Thomas, Thank you for your feedback, We have added to our pipeline and will pickup based on the priority.
Nibu Thomas
Marshal Ebinezar: Excellent! When you are replying to these, it would also help if you could provide a link to the documentation on how this is done... etc... :)