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Email Notifications for Feedback
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Nibu Thomas
Would be great to have the ability to configure an email address so we get notified when someone has left a comment as feedback in an article.
We are known by how quickly we respond to a question. The sooner we are notified about the comment, the sooner can be the response. Today, we have to manually check for feedback to know if someone has left a comment.
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Nibu Thomas
@Marshal Ebinezar Could you please include a link to the article... so we can try out this feature as well?
Marshal Ebinezar
@Nibu Thomas: We apologize for the delay in responding; we have now implemented this feature. Settings-> Notifications-> Notification Mapping-> Knowledge Base Site. The buttons are in their default state. In the notification channel, we must configure the email.
Marshal Ebinezar
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Hello @Nibu Thomas, thank you for your patience; we have introduced this feature in our recent release.
Marshal Ebinezar
in progress
Gerard U
We'd love this as well!
Marshal Ebinezar
@Nibu Thomas, Thank you for your feedback, We have added to our pipeline and will pickup based on the priority.
Nibu Thomas
@Marshal Ebinezar: Excellent! When you are replying to these, it would also help if you could provide a link to the documentation on how this is done... etc... :)