Email notification for workflow assignment
under review
Kesavan M
Currently, article links are included in the email notification only when a workflow is assigned at the article level. However, when multiple articles are assigned via the Workflow page using the bulk update option, the email does not include the article links.
It would be great if the email notification could list all the assigned articles along with their respective names and links. This would improve usability and help assignees quickly access the articles.
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D360 Product Management
under review
Mohamed Shakheen
Hi Lauryn Chao
Thank you for highlighting this enhancement opportunity regarding workflow email notifications.
We understand that when multiple articles are assigned in bulk via the Workflow page, having direct links to each article in the notification email would significantly improve usability and allow assignees to act more efficiently.
Incorporating multiple article links into a single notification is something we’ll need to evaluate further from both a technical feasibility and email performance standpoint. We’ve moved this feedback to “Under Review” status internally and will keep you updated as we assess next steps.
L
Lauryn Chao
Thanks, Kesavan! For reference, this is what one of those notifications looks like. Would definitely be an improvement to include the article link(s)
Kesavan M
Adding Lauryn Chaoto this thread. Thank you!