Eddy - Whitelabeling & Analytics
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Gina Magana
I would love to rename "Eddy" so we can brand him. Analytics would be another amazing feature to add.
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D360 Product Management
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We are happy to announce that now customers can white label Eddy AI's name. We are open to any feedback from you on this feature.
Gerard U
D360 Product Management are we also able to update (maybe custom html?) the eddy ai icon?
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Griffin Shope
D360 Product Management Thiru Any updates on when whitelabeling will be added?
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D360 Product Management
Griffin Shope: This feature is now available as part of Document360's new Enterprise plan and for customers in the legacy enterprise plan who have purchased AI assistive search
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D360 Product Management
Merged in a post:
Rename Ask Eddy
Karthikeyan J
This request was raised on behalf of Milews
It would be better if we have an option to change the name of 'Ask Eddy'.
Thanks.
D
D360 Product Management
Dear Milews,
Thank you for your feedback. We understand your desire to customize the name of your AI assistant. We're excited to inform you that this feature is already on our roadmap and has been prioritized for production. You can expect it to be available very soon. We'll notify you once the feature is live.
We've also received similar requests from other users, and we'll merge your feedback with theirs to ensure it gains more traction. Please keep the feedback coming!
Thanks,
The Document360 Team
G
Griffin Shope
Thiru are there any updates on when the whitelabeling feature might be available? Thanks!
G
Griffin Shope
Would love to have the whitelabel feature for Eddy. We're currently trying to use Javascript to change the name on page load, but that's obviously not ideal.
Gerard U
Griffin Shope does it work though?
Thiru
Gina Magana we have rolled-out the Eddy search analytics feature, and regarding whitelabelling we will keep you posted in future.
Thiru
Hello All,
We are glad to inform you that we have implemented analytics for the Eddy.
Search analytics now provides information of the Eddy search performed in the knowledge base site, based on the month level data
- total number of searches
- total successful searches
- total searches with no results
- total feedbacks and the bifurcation of likes / dislikes
- timeline chart providing details of searches performed in a given day
- grouping of key information of the search performed
- export of the prompt data
Also refer the documentation link for more details.
Please try the feature and share your feedbacks / thoughts.
Indhujaa Sreedhar
Upvoting on behalf of Vinith Anbarasu
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D360 Product Management
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