Eddy Chatbot to connect with a live Agent
under review
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Venkatesh KG
Creating featur request on behalf of one of our customers:
Request to enable live chat handoff within the Document360 AI chatbot, allowing conversations to be transferred to a live support representative when required. This functionality is essential for teams looking to balance automation with human support.
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D360 Product Management
under review
Osher Werner
Thanks for submitting this, Venkatesh.
We have been looking to add an AI chatbot to handle first level support issues, but we cannot consider a solution that sends a customer to a different channel to seek live support.
V
Venkatesh KG
This request is created on behalf of Osher Werner