Display Native Language Characters in Glossary Alphabet Index for Non-English Languages
under review
Uppili Srinivasan
Current Behavior:
The Glossary alphabet index works correctly for English in the site glossary page, where terms are listed and grouped under their corresponding English alphabets. However, for non-English languages such as Japanese and Chinese, glossary terms are not grouped under their corresponding native language characters. Instead, all terms fall under the
"#" section
, making it extremely difficult to navigate and use the Glossary effectively.Expected Behavior:
When the knowledge base language is set to a non-English language, the Glossary alphabet index should display the native characters of that specific language so that glossary terms are correctly grouped and listed under their corresponding characters, consistent with how English terms are handled. This should be supported across all non-Latin languages including but not limited to:
Japanese - Hiragana / Katakana
Chinese - Simplified / Traditional characters
Arabic - Arabic script
Korean - Hangul
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Mohamed Shakheen
updated the status to
under review
Mohamed Shakheen
HI Uppili
Thank you for highlighting this. We understand that while the current glossary index provides an intuitive browsing experience for English, it does not offer the same experience for knowledge bases in non-Latin languages, where all terms are grouped under the "#" section.
Supporting language-specific indexing based on the knowledge base language would make glossary navigation significantly more intuitive for global audiences and provide a consistent experience across different writing systems.
We'll evaluate this enhancement considering support for native character-based indexing across languages such as Japanese, Chinese, Arabic, Korean, and other non-Latin.
Uppili Srinivasan
Created on behalf of Zucchini green Bear