Define the default workspace for KB widget in case of multiple workspaces
under review
L
Lavender Swordfish
Current behavior:
The KB widget can be configured with access to multiple workspaces (e.g., Workspace A and Workspace B). When a page's URL mapping is missing or doesn't match any configured rule, the widget defaults to Workspace A, with no way to change this fallback.
Problem:
This hardcoded default isn't configurable. If as a customer, I want unmapped URLs to fall back to Workspace B instead of A as Workspace B may have more relevant content, there's currently no setting to support that. This ends up pointing customers to workspace A, which may consist of irrelevant or secondary/supporting content (not the primary content which may be residing in workspace B), just because workspace A was created before workspace B (which is not a good reason for it to be preferred.)
Requested behavior:
Allow admins to select which workspace should load by default when no URL mapping matches, via a setting in the KB widget configuration (e.g., a "Default workspace" dropdown listing all workspaces linked to that widget).
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D
D360 Product Management
updated the status to
under review
K
Kavya
Hi Lavender Swordfish , Symbolic Cat,
Thank you for sharing this request.
We understand the need to configure a default workspace for cases where no URL mapping matches, rather than automatically falling back to the first configured workspace.
We'll review this internally and check the feasibility of adding a Default Workspace option in the KB Widget configuration, allowing admins to select the appropriate workspace from those configured for the widget.
We'll share an update once we have more clarity from our assessment.
S
Symbolic Cat
This would be helpful, especially when multiple workspaces are configured.