Hi Eggshell Stoat,

Thank you for sharing this requirement.

Currently, deep linking to specific articles using JWT authentication works when the user already has an active authenticated session. In such cases, users can directly access article URLs without being redirected to the default start page.

The existing JWT flow redirects users to a predefined landing page primarily during authentication initialization. Once the session is established, article-level URLs can be accessed directly.

We understand the value of introducing an optional parameter (for example, &goto={URL}) to enable post-authentication redirection to a specific article. This is a valid enhancement request that would streamline navigation from internal systems such as an extranet.

We will analyse this capability further and prioritize it based on upvotes, overall customer demand, security considerations, and implementation feasibility as part of future improvements to the JWT authentication experience.

Thank you for the suggestion - it provides valuable input toward improving seamless cross-platform navigation.

Isn't this already possible?

See https://docs.document360.com/docs/nl/configuring-the-jwt-sso

https://<Knowledge base URL>/jwt/authorize?code=<code>&redirectUrl=<redirect path>

This would be useful for us as well!

Hi Eggshell Stoat, Thank you for your feedback; currently, we do not have a provision to add with the JWT. We will consider your request and add it to our pipeline, and we will notify you as soon as possible.