Date and timestamp in Ask Eddy analytics
under review
8
8db7751e-5f27-40fd-b03a-2f27e1bfe88c
We'd like to see date and timestamp data in each question and response users submit to Ask Eddy (from the widget and from the knowledge base). It would be nice to see this in the analytics UI, but if it was only available in the export spreadsheet that would be perfectly sufficient. We also would like to see the username/email with each question response (but I'm aware that's a separate feature request).
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8
8db7751e-5f27-40fd-b03a-2f27e1bfe88c
Got it. Having the date would be sufficient for our use case. We'd be fine with a standard timezone from your end, and then we could convert on our end if needed. Whatever is simplest/quickest, as this data is critical for us. Thank you!
N
Navin Kumar
8db7751e-5f27-40fd-b03a-2f27e1bfe88c Please be sure that we will keep you updated on this request. We have this in our plans.
Thank you!
N
Navin Kumar
We can handle the request to show the username/email but showing the timestamp would be a challenge as the readers may be from different time zones and showing the timestamp after converting it to the portal user's timestamp is a challenge that will take some time to solve.
D
D360 Product Management
under review