Customise email template for 'follow'
backlog
Alice Ingham
When someone 'follows' an article, they get an email each time it is updated. Can we customise the format of the templates for this? We would like something more specific as we are encouraging people to follow our 'how to upgrade' package where we publish links to the newest package.
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D360 Product Management
backlog
Mohamed Shakheen
Hi Alice
Thank you for your suggestion regarding customization of the "Follow Article" notification email template.
We understand that you're encouraging users to follow your "how to upgrade" package and that having a tailored email format would help you better communicate updates and drive engagement with the latest content.
At present, the follow notification email uses a standard template and does not support customization. However, we see clear value in your use case and have added this request to our backlog. While it's not part of our immediate roadmap, we will closely monitor traction from other customers. As demand grows, we’ll look to prioritize this enhancement in a future development cycle.
We appreciate your proactive input and will keep you informed of any progress.
Alice Ingham
This is what is says currently but it would be great to be able to add some custom text for this specific article.