Customisable support ticket form in chatbot
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Extensive Grouse
Allow administrators to customise the support ticket form (Freshdesk/Zendesk) opened from the Eddy AI chatbot. This would enable adding fields such as category, priority, page URL, or product area, ensuring the support team receives the right context when a ticket is submitted.
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Pavithra Mathivanan
Hi Extensive Grouse, Thank you for your feedback. This request might be useful for other customers as well. We will monitor the traction and prioritize it accordingly.
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D360 Product Management
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