Cross reference icon on the toolbar
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Trevor Bennett Cohen
Hi, we need a cross refence icon on the toolbar that will quickly create a cross reference so we don't have to manually type in the cross reference code each time.
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D360 Product Management
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Prabhakaran Parasuraman
Hi Trevor, thanks for your patience. We would like to inform you that the link is now working as expected. When you include an article that is not in the published state, the provided link will be redirected to the 404 page and once the appropriate article is published, the same link will be redirected to the appropriate article's KB site.
We would like to change the status of this feedback. If you have any concerns, feel free to reach out.
Marshal Ebinezar
Hi Trevor Bennett Cohen, thank you for your feedback, we have insert link icon in the toolbar to add links of external URLs, internal articles and links to the same article. Please let us know if you referring something else.
Kindly find the documentation: https://docs.document360.com/v3/docs/linking-to-other-articles
Trevor Bennett Cohen
Hi Marshal Ebinezar: Thanks very much for the improvement. However, the links to existing articles don't work. You start typing the article name, it appears in the suggestions list but when you click it, the field is left blank. When you then click the linked text you just created, it just opens Doc360 (not to the page selected). Also, we would want to link to the article in the published site, not inside Doc360 that customers don't have access to.
Please can these issues be resolved so it can be a very useful tool?
Thanks very much indeed.