We have a Whatfix self-help widget with an AI search function in our e-commerce application which our Doc360 project sits in. We are finding that users are searching for help content that does not exist within Whatfix, however it resides in the Doc360 repository.

When Whatfix attempts to “discover” Doc360 using any of the links available to us, they fail, as our Doc360 repository is not public and requires JWT authentication between the applications. Whatfix are asking for a “public” link to our repository so that Whatfix application can “discover” our Doc360 repository and return relevant articles in search results.

I believe that Doc360 does not allow both JWT and SSO and we don’t wish to make our repository public, how can we resolve this problem.