Confirmation prompt for reordering categories and articles
under review
manoharan soundarraj
Occasionally, articles or categories may be unintentionally reordered in the Categories & Articles navigation panel. When this happens, and the content is already published, the changes are instantly reflected on the Knowledge base site, sometimes without the user realizing the impact.
To prevent such accidental reordering, it would be helpful to introduce a confirmation prompt that appears before the order is changed.
For example:
“Are you sure you want to reorder this article/category?”
Options: Yes / No
This simple safeguard would reduce the chances of unintended changes and ensure users make conscious decisions while reordering.
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Stephen Kairys
Yes, and the warning window should clearly state
Article Name
Where you're moving it from
Where you're moving it to
Caroline Tabach
This is particularly a problem if a person accidently moves a category inside another one
Stephen Kairys
Caroline Tabach Yeah, that happened to me yesterday and I had to scramble to locate it. Thank you.
D
D360 Product Management
under review
V
Viswanathan
Hi manoharan
Thanks for sharing this feedback, Your suggestion to add a confirmation prompt before reordering is a great idea to prevent accidental changes. I’ll look into it further and discuss with the team how we can put this safeguard in place.