Currently, the only way to resolve a comment is for the team member who added the comment to manually resolve each and every comment they added to an article. Not all organizations use this workflow. For example, at many companies, a subject matter expert might add the comment as part of their review, and then rely on a tech writer or editor to incorporate the feedback and close the comment. The expert might be a busy person who does not have time for the administrative tasks related to comment resolution. The current limitation is an issue for this reason with resolving comments.

I would like to submit a feature request that certain users (depending on permission) have authority to resolve other user’s comments. For example, users with “Owner” role. The most obvious reason: If the user who added the comments is no longer with our company, we have no way to resolve so the comments no longer “clutter” the article.

If not per role, then perhaps there is a toggle switch in Doc360 settings that allow the Owner role to decide if comments can be resolved by other team members.

Comments also clutter the article when it’s open in the editor. The yellow highlighting is distracting and makes it difficult to edit. (This should be an on/off option in Doc360 settings.)

Thank you for considering these feature requests.