Vaishnave Jayaraman
The below enhancements in the Analytics feature will be useful in generating weekly reports and tracking the project metrics:
  1. Total views, reads, like and dislikes must be clickable in the articles' analytics, by clicking on that a filtered view of respective articles should be listed. An option to export this data will be useful.
  2. The frequent readers tab in readers' analytics is not clickable. Since just the first letter of the readers or the profile pictures are shown, the admins are unable to track the frequent readers.
  3. Filtering option in readers' analytics based on the domain name or email ID will be helpful. For example, if the readers are accessing through JWT and that includes both internal teams and clients, it is difficult to track only the clients' engagement or a specific client's engagement. This filtering option will be helpful in segmenting the data.
  4. If the "Total articles" tab is renamed as "Newley published articles". Sometimes, it is misunderstood as the total number of articles in the knowledge base.