BUG:
under review
L
Linear Porpoise
We are experiencing a bug that does not allow us to follow articles or categories when we are logged into our team accounts. Firstly, for individual articles, the "Follow" button is replaced with an "Edit Article" button. We would like both buttons to be visible--or at least accessible from a "More Options" menu. Secondly, for categories, the "More" icon does not appear at all. And where it does appear (for individual articles), the only option is "Add to Favorites"--there is no way to follow from here. We would like the option to follow articles and categories through the "More" menu when viewing our knowledge base site through team accounts. This is basic functionality that is enabled for all reader accounts, so there is no reason our accounts should not also have access.
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D
D360 Product Management
updated the status to
under review
K
Kavya
Hi Linear Porpoise,
Thank you for sharing this detailed feedback. We understand the issue where team account users are unable to follow articles and categories, while the Follow functionality is available to reader accounts.
We’ll check this internally to understand the current behavior for team accounts and evaluate the feasibility of making Follow accessible alongside Edit Article or through the More Options menu for both articles and categories.
We’ll share an update once we have more clarity from our assessment.