Broken links - Restricted sites (Being able to change status)
under review
Michelle Van Kolck
Dear Dev team and peers,
I am having trouble with the analytics reports, especially for broken links. This is not a support issue but a feature request. Allow me to explain pls.
In our firm we have several sites that requires single sign-on to access. (SharePoint intranet etc.)
When Doc360 encounters a site link that it does not have access to it assigns it a 'Broken link' status and displays it in the analytics.
My challenge is that I end up with hundreds of broken links in my list that are often fully functioning (but just restricted for Doc360 script to see.)
This skews all of our maintenance data and it becomes very difficult and time consuming to work out which links are really broken and which are false reports.
Could there be a way for us to be able to interact with the analytical report and at least be able to filter these links out once they have been checked.
I do not want to issue reports to management of our knowledge base where it gives an inaccurate reading of broken links on our site.
I also do not want to export this out to Excel each month date to update 6 versions of broken links manually.
Can we please have a way to identify links that are listed as 'broken' due to restricted site access and allow us to assign some filter status to them if they are in fact working? Or perhaps verification could be run from the Project Admin account so that all restricted access sites could be verified with appropriate accuracy?
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Bob Dzimbowski
It gets even better. There is NO WAY to filter out broken links to things in the recycle bin. The other side of it is that we have links that point to our interal microsoft stream on sharepoint which do NOT show as broken but external users in some cases cannot see the videos as we have a private KB. Keep an eye out for it and you'll wee what I mean.
JULIE WALLACE
Agree. I check broken links once a week and always ignore the links to external sites as they are not broken.
Youri van Pinxteren
We are using JWT for our private KB, therefore analytics sees all internal links as working correctly because they are all redirected to the login page. Therefore the broken links section is also useless for us. Is this also addressed in this issue?
Christoph Hillisch
Please implement this, we are facing exactly the same issue you describe.
Mohamed Shakheen
Hi Michelle Van Kolck
Thank you for the brief feedback. We appreciate the time you took to draft this feedback.
We consider this as an enhancement and we are revamping the analytics feature, this activity is progressing well. I will add your request to our list and consider the same for this feature.
Mohamed Shakheen
under review
Al Boyle
There's also an issue where the validating links at the article level resolves them, but it doesn't update the Scheduled Validation with the next run.
Alex Wilson
We have exactly the same problem. In addition, there are often broken links that the tool doesn't identify at all.