Articles Without Status Indicators Are Showing in "What's New" + Notification Issues
under review
M
Mhospodarsky
My team has our own SOP for using the "Update" status with our articles. We don't want "Update" to be visible with articles that have undergone small changes (e.g. re-uploading an image so it's higher quality) because users will then think there's been a change to how the software itself functions. So in these cases, we won't have a status change when publishing our edits.
Problem is, these articles will still show up in the "What's New" tab, despite lacking an assigned status (see picture). Also, users who've used the "follow category" feature will still receive emails for any changes to an article, even if we don't want an article to have an "update" status.
Can you either a) limit the "What's New" tab to only articles with statuses, or b) provide users with the option to turn the above on/off? I'm sure others may disagree with how we'd like this area to function, so a choice may be better.
As for "follow" notifications, an on/off setting to include or not include published, status-less articles in notifications would also be needed.
Alternatively, you could include a couple check marks in the "Publish confirmation" modal under " > Configure article settings" where users can choose:
– Exclude article from the "What's New" tab
– Do not notify subscribed users with an email
Thank you! :)
Log In
D
D360 Product Management
under review
Mohamed Shakheen
Hi Mhospodarsky
Thank you for outlining your use case and the challenges you're facing around article visibility in the "What’s New" tab and category follow notifications.
We understand that teams often have internal content governance practices, such as using the “Update” status only for meaningful product or functional changes, and that displaying every minor update (like improved image quality) can cause unnecessary confusion for end users.
You've raised multiple valid points, and we appreciate the structured solution paths you’ve proposed. Specifically:
- Limiting the "What’s New" tab to only articles with assigned statuses
- Providing opt-in/out controls for triggering email notifications on updates
- Configurable options in the "Publish Confirmation" modal, such as:
- Exclude article from "What’s New"
- Suppress follow notification email
These enhancements would provide granular control over how content changes are communicated, aligning more closely with varied documentation strategies across different teams.
We’ve captured this feedback and will evaluate it further to assess technical feasibility and user impact. Once we have clarity on the direction, we’ll update you on next steps.
Thank you again for this well-thought-out request - it’s feedback like this that helps us evolve the platform.
M
Mhospodarsky
Mohamed Shakheen Always love to offer improvements, Mohamed. Looking forward to updates! :)