Article Redirects to External URLs
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Chris Shibe
I would like the ability to redirect Doc360 urls to external ones.
Why: We are transitioning from an old help center to this platform and would like to redirect URLs to the old content while we build it out here. The goal being for them to consistently use the same Doc360 URL for their needs but still have access to the old content while its being worked on.
Additionally, we have an external pages that we would like links to go to such as our customer portal and status page.
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D360 Product Management
complete
Pavithra Mathivanan
Hi Chris Shibe, Jeroen Habets, Kenny Lipscomb, Adam Minich thanks for your feedback! I understand that the request is for the ability to redirect to an external URL via a hyperlink, which I believe is now supported in Document360. Closing this request for now, if this is not the ask, please feel free to reach out, and we’d be happy to assist further!
Adam Minich
Pavithra Mathivanan Where might we find this feature within the product? Is there any support documentation you can link us to? Thanks!
Pavithra Mathivanan
Hi Adam Minich, You can find a step-by-step guide on how to redirect an article to another URL here: https://docs.document360.com/help/docs/en/article-redirect-rules
When setting up the redirect, you can enter your preferred public or external URL. This means that whenever someone accesses the original article URL, they will be automatically directed to the specified destination.
I hope this helps! Please feel free to reach out if you have any further questions or need additional assistance.
Jeroen Habets
Direly needed indeed. And please stop messing with the lower/upper case, pls.
P.S. An intelligent case fix for article slugs would make sense.
Kenny Lipscomb
Thiru: Echoing both of the comments below. The inability to redirect to external sites (like google.com) is a single challenge to navigate, but limiting redirects—to another page—on the company's site is gatekeeping. We strongly encourage the team's reconsideration of this feature request's priority.
Thiru
under review
Thiru
Nathan Anderson Chris Shibe Thank you very much for your feedback. We can definitely see how this feature could be beneficial, but unfortunately, it’s not something that we can offer right now, but we will keep this in our radar while we improve the functionality in future.
Adam Minich
Thiru: This is very disappointing seeing as almost any Enterprise-grade client of D360's would want this functionality. The inability for our team to redirect an archived article to a URL in another part of our company's web presence is a huge blocker.
Nathan Anderson
We also need this as well -- we're working on consolidating the number of articles we have, and some of the ones we're archiving we need to point to external URLs (i.e. from our article on our desktop apps to our Downloads page, which is outside of the Help Center).