Applying multiple status indicator
backlog
Kesavan M
The current implementation displays only the most recent status (e.g., ‘Updated’) for an article, which prevents it from appearing under previously applied statuses like ‘New’. This behavior can lead to confusion when filtering content. A feature enhancement is requested to allow articles to retain and appear under multiple relevant status filters, improving clarity and content discoverability.
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D360 Product Management
backlog
Mohamed Shakheen
Hi faria
Thank you for sharing this feedback regarding article status visibility.
We understand that the current approach - displaying only the most recent status - can limit discoverability, especially when users expect articles to appear under multiple relevant status filters (e.g., both ‘New’ and later ‘Updated’). Allowing articles to retain and appear under multiple applicable statuses would indeed enhance clarity and filtering accuracy.
At this time, this enhancement is not part of our current roadmap, but we’ve recorded the request and will evaluate it based on overall customer traction. We’ll be sure to keep you informed once it progresses toward prioritization.
Kesavan M
++ faria masood