Apply Custom CSS to HTML Export ZIP File
under review
G
Golden poppy Quail
Currently, when exporting the knowledge base as a ZIP file, custom CSS configured for the live site is not applied to the exported output. This causes several styling inconsistencies that make the exported file difficult to use as a deliverable. Below are the specific issues observed:
* Inline code styling does not match the live knowledge base.
* Code block styling is difficult to read.
* Table styling does not match the live knowledge base and is hard to read.
* Hyperlink styling within articles does not match the live knowledge base.
* Font family, size, letter spacing, and line height are not configured correctly.
* LNB hyperlinks appear to be using default Document360 CSS instead of the custom styles.
* Overall, custom CSS does not appear to be applied to the exported file at all.
We would like to request that custom CSS be reflected in the HTML Export ZIP file so that the exported output visually matches the live knowledge base. This is essential for us to use the exported file for external distribution and documentation purposes.
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D
D360 Product Management
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under review
K
Kavya
Hi Golden poppy Quail,
Thank you for sharing this detailed feedback.
Currently, the HTML export (ZIP) uses a standardized styling framework, and custom CSS applied on the live KB site is not carried over into the exported output. This is the expected behavior today.
We understand the impact this creates, especially when the export is used for external distribution, where visual consistency with the live site is important.
We’ll review this internally and check the feasibility of supporting custom CSS in HTML exports, or improving styling consistency to better align with the live KB experience.
We’ll share an update once we have more clarity from our evaluation.