O
Oren Kaufman
I have recently started using the new Interactive Decision Tree feature and have published several trees to our knowledge base. While the feature itself is excellent for guiding users through complex processes, there is currently no way to track their performance within the Analytics module.
The Problem: Because Decision Trees aren't currently integrated with Document360 Analytics, I have zero visibility into:
  • How many users are accessing/starting a tree.
  • The 'drop-off' rate (where users stop following the steps).
  • Which final 'nodes' or articles/links are reached most frequently.
Without this data, it’s impossible to measure the ROI of these guides or identify where users are getting stuck. We need basic page-view tracking at a minimum, and ideally, 'step-level' analytics to see the paths users take. This would bring the feature to parity with the excellent analytics provided for standard articles.