One of our customers has requested that the gap analysis in the Eddy AI Analytics and Search Analytics feature to highlight unanswered questions where no existing articles provide a solution. They would also like the ability to group similar questions over time to identify content that needs to be created or clarify areas where users may be confused.

Additionally, they are looking for the ability to view and export article-level analytics, including views, reads, last visited dates and timestamps, along with a list of users who accessed the page during specific timeframes, most importantly, including user email addresses. Currently, this data cannot be downloaded (see attached screenshot), nor can the timeframe be adjusted once the article view is opened.