Analytics for In-app assistant
complete
Lizzie Corner
The 'Analytics' function only covers searches, views etc when users have accessed the KB in a browser. As the majority of our KB use is via the in-app assistant, these statistics are of little use to us as they make it look like no one is really using it.
It would be good if both browser and in-app assistant searches, views etc were shown within the Analytics section. Ideally, these would also be filterable by 'Browser'/'In-app assistant'/'All analytics'.
Thanks! :)
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Marshal Ebinezar
complete
Hello, Lizzie Corner thank you for your patience; we have now included this feature in our most recent release. Anatlayics -> Geography -> Application: knowledge assistance
Marshal Ebinezar
in progress
Marshal Ebinezar
planned
Thank you for your feedback, We have added to our pipeline and will pickup based on the priority.